Press release
Digital AI Assistants and Chatbots Market Digital Transformations and Emerging Technology 2019 - Alibaba, Amazon, Apple, Baidu, Google, IBM, Kakao, LG, Microsoft, Nanosemantika, Naver, Orange, SK Telecom, Softbank, Telefonica, Telegram
Digital AI Assistants and Chatbots Market - Premium Market Insights
The report also provides a number of monetization options that telcos have adopted and are planning to roll out for their digital assistant and chatbot capabilities. It also offers case studies of telcos' digital AI assistant implementations. It reviews the development strategies, the key benefits produced and the monetization models.
Based on artificially-intelligent conversational platforms, digital AI assistants and chatbot deployments are on the rise, including from telcos.
Initially led by pure-play Internet and cloud providers, the digital assistant & chatbot ecosystem is seeing the emergence of telco players.
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The report is structured as follows-
-Section 1: Taxonomy, Market Context, & Introduction; an overview of the key AI definitions, technologies, adoption drivers and inhibitors for telcos.
-Section 2: Digital AI Assistants & Chatbots. This section analyzes the digital AI assistants & chatbots ecosystem, its genesis and timeline. Furthermore, it provides a review of the telco digital assistant & chatbot landscape with an analysis of selected telco initiatives.
-Section 3: Telco AI Assistants Case Studies; provides four telecom operators' Digital AI assistant implementation case studies analyzing the drivers of such moves, the deployment strategies (e.g. in-house, partnerships involved), benefits produced, and monetization models.
-Section 4: Key Findings and Recommendations; we conclude the report with a set of key findings and recommendations for telecom operators to help them deploy & harness the benefits of digital AI assistants & chatbots and drive new revenue streams.
Scope
-Digital assistants and chatbots are becoming important capabilities to powering telcos' customer journey digitization.
-Most telco digital assistant and chatbot deployment initiatives have initially focused on digital customer support and sales.
-Monetization use cases, for new revenue streams generation, are also starting to arise.
-In light of the capabilities made available by global Internet & cloud players and other technology companies in this space, telcos need to carefully select their digital AI assistant deployment strategy to be able to yield the return they seek.
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Reasons to buy
-This global outlook report provides an extensive examination of the digital AI assistants & chatbots ecosystem to help telecom operators harness the capability and related business model levers required for customer journey digitization and to help telcos capture new revenue streams.
-The report objective is to help inform global industry executives' decision-making process on the required digital AI assistants & chatbots implementation and monetization strategies.
-Four case studies illustrate the findings of the report, providing insights into telecom operators' digital AI assistant implementations. This will help industry executives understand the drivers and benefits digital AI assistants can create for them as well as the business & partnership models telcos can adopt to deploy & monetize these AI capabilities.
-With eight exhibits, the report is designed for an executive-level audience, to help them understand and determine the adequate evolution moves for their AI strategies.
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