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13.3% Growth Rate for Customer Experience Management Market by 2024 | Top Technologies, Overview, Key Insights and Company Profiles
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The Customer Experience Management Market is projected to grow from US$ 7.8 Billion in 2019 to US$ 14.5 Billion by 2024, at a CAGR of 13.3% from 2019 to 2024. This report spread across 151 pages, profiling 18 companies and supported with 51 tables and 40 figures is now available in this research.
Based on Component, the solutions segment is expected to hold a larger market share than the services segment during the forecast period. Organizations are deploying customer experience management solutions to empower customers with highly connected personalized experiences across a wide range of websites, stores, call centers, mobile apps, social media, emails, virtual assistants, and other touch points
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Based on Services, the managed services segment is expected to hold a larger market size than the professional services segment during the forecast period due to the growing demand for the management of customer experience management operations on-premises as well as on the cloud. The prime responsibility of the managed service providers is to improve the efficiency of inbound and outbound operations cost-effectively for enterprises.
Among regions, APAC to grow at the highest CAGR during the forecast period
The Market in APAC is projected to grow at the highest CAGR during the forecast period, due to widespread adoption of emerging technologies, such as cloud computing, AI, and analytics. The presence of growing economies such as China and India which are rapidly implementing latest technologies has also contributed to the growth of the customer experience management market in the region.
Breakdown of primary participants’ profile:
• By Company Type: Tier 1 – 35%, Tier 2 – 40%, and Tier 3 – 25%
• By Designation: C-Level – 30%, Director Level – 35%, Managers–35%
• By Region: North America – 40%, Europe – 30%, APAC – 20%, and RoW–10%
Report Highlights:
• To forecast the revenue of the market segments with respect to 5 major regions, namely North America, Europe, Asia Pacific (APAC), Latin America (LATAM), and the Middle East & Africa (MEA).
• To define, describe, and forecast the customer experience management market based on component (solutions and services), deployment type (on-premises and cloud), vertical, and region.
• To provide detailed information related to the major factors, such as drivers, restraints, opportunities, and challenges, influencing the growth of the market
• To analyze the market subsegments with respect to individual growth trends, prospects, and contributions to the total market
• To analyze the opportunities in the market for stakeholders and provide the competitive landscape of the market
• To profile the key players and comprehensively analyze their recent developments and positioning in the market
• To analyze the competitive developments, such as mergers & acquisitions, new product developments, and R&D activities in the market
Top Key Players profiled in this report includes, Adobe Systems (US), Avaya Inc. (US), Clarabridge (US), IBM (US), InMoment (US), Medallia (US), MaritzCX (US), NICE Systems (Israel), Nokia (Finland), OpenText (Canada), Oracle Corporation (US), Tech Mahindra (India), Verint Systems (US), SDL (UK), SAP (Germany), SAS Institute (US), Sitecore (US), Zendesk (US).
Competitive Landscape of Customer Experience Management Market:
1 Competitive Leadership Mapping
1.1 Visionary Leaders
1.2 Innovators
1.3 Dynamic Differentiators
1.4 Emerging Companies
2 Strength of Product Portfolio
3 Business Strategy Excellence
4 Competitive Leadership Mapping (Start-Up/SMES)
4.1 Progressive Companies
4.2 Starting Blocks
4.3 Responsive Companies
4.4 Dynamic Companies
5 Market Ranking for the Customer Experience Management Market, 2018
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