How to measure the success of a CMMS implementation

It is often said that maintenance digitalization projects have a very low success rate. Often managed by IT, most CMMS or EAM projects result in systems that maybe work from a technical standpoint (users can login and access the various functions) but cannot be used in practice (data not accurate, no useful reports, inconvenient user interfaces). Obviously such system does not help the company achieve any industrial improvement.

This has been a recurring theme in previous Siveco articles: in-depth audits of companies having implemented IT solutions for maintenance or asset management consistently show major gaps between their strategic needs (as per ISO 55000) and the actual coverage achieved by the system. Indeed, virtually all EAM projects are driven by IT departments and conducted by IT vendors with limited understanding of O&M, hence this focus on non-strategic "administrative" aspects of the projects.

The results of our Maintenance in China survey (last edition in 2017) give insights into what best-in-class companies (those with the best performance) have done to obtain such performance, as summarized in this previous article "Improvement from CMMS: what do best-in-class companies do".

As far as Siveco is concerned, our yearly customer satisfaction survey (part of our ISO 9001:2015 quality management process certified by Bureau Veritas) specifically inquire about our customers' user experience and improvement or benefits obtained from working with Siveco.

In conclusion, we believe CMMS success must be measured by direct feedback from users and the industrial improvement achieved, not by whether or not the IT department thinks the system is technically working. Experience shows that our approach consistently delivers results and year-to-year continuous improvement, which is the only goal of maintenance digitalization.

Siveco China Head Office

Unit J, 20th floor, Zao Fong Universe Building
No.1800 Zhong Shan Road (W)
Shanghai 200235 - PR China

About Siveco China

Siveco China (www.sivecochina.com), founded in 2004, is a pioneer in the development of Smart Technologies for the Operation & Maintenance of infrastructures and industrial plants, with a focus on mobile solutions "for the worker of tomorrow".

Long before the terms "smart" and "4.0" were coined, Siveco has been helping clients optimize the lifecycle of their assets and ensure regulatory compliance using IT. Based on a long experience of "maintenance with Chinese characteristics", the company has designed a unique approach combining expert maintenance consulting and technological innovation. Smart O&M solutions developed in Siveco's R&D center in Shanghai cover Asset Management, Maintenance 4.0, Risk Prevention and HSE, utilizing Mobility, IoT, BIM, AR and AI technologies.

Siveco China has over 900 customer sites all over Greater China and on the Belt & Road, including ABB, Baosteel Metal, Beijing Environment, Capital Water, Carrefour China, CEPSA, CNEEC, CNOOC, COSCO, Fushun Mining, Engie, Everbright, GE, New World Development, Saint-Gobain, Shell, Suez NWS, Yingde Gases, Zhongshan Water etc. The company boasts a growing export business, working alongside Asian EPC companies and with international clients in Southeast Asia, the Middle-East and Africa.

Siveco China has won numerous awards, most recently the prestigious Brilliant 40 Years prize by the China Electric Power Equipment Management Association, Top Ten Enterprise for Asset Informatization Service by the and the China Association of Machinery Equipment Maintenance and Renovation (CAMER) and Best Industrial Software 2017 by Control Engineering China. Previous awards include CHaINA Supply Chain Excellence Award 2013 and Engineers' Choice Awards by Plant360 in three categories in 2015.

Siveco is ISO 9001-certified by Bureau Veritas for its entire scope of business. The company is headquartered in Shanghai, where it also operates its R&D center, and has offices in Hong Kong. Siveco China is a subsidiary of Siveco Group, a European pioneer in computerized maintenance management systems (CMMS).

Siveco China publishes the "Smart Operation & Maintenance - for the worker of tomorrow" newsletter dedicated to maintenance management, bilingual English and Chinese, available to subscribers and online.

Contact

Tel (China mainland): 4006 300 213
Tel (overseas): +86 21 64403226
E-mail : info@sivecochina.com

This release was published on openPR.