Unified Communication as a Service Market - Key Trends & Forecast 2022 - 2028

Market Overview:

Global Unified Communications as a Service (UCaaS) Market size was valued at USD 69.05 Billion in 2021, and is projected to reach USD 254.73 Billion by 2028, growing at a CAGR of 20.5% from 2022 to 2028.

Unified communications-as-a-Service is a service delivery framework in which the supplier offers various telecom or communications apps, software items, and procedures, typically online. The unified communication system combines all of the communication channels that a company employs into one platform or a number of tools. Businesses may manage unified collaboration among employees anywhere, at any time, using unified communications-as-a-service. Onepath, a provider of managed IT services for SMBs, launched a unified communications service in July 2021 for enterprises who urgently needed to support their increasingly fragmented workforce.

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Market Dynamics:

Driver:

The growing popularity of smart mobile devices and improvements in collaboration tools have made it possible to implement distributed workforce and remote work techniques. A "bring your own device" (BYOD) strategy is also being implemented by organizations across all of their business areas. Organizations will benefit from this strategy by seeing an increase in productivity, enhanced internal communication, and reduced costs. For instance, 85% of businesses, according to Bitglass data, already allow employees and partners to use BYOD (bring your own device) environments. Key players would benefit from new market opportunities to diversify their product offerings.

Opportunities:

Unified communications-as-a-Service has been a booming sector for more than ten years. With the use of this technology, organizations can expect to profit from a number of advantages, such as improved corporate processes, increased cooperation, and cheaper total communications costs. Unified communications-as-a-Service vendors put a lot of effort into making their products easy to buy, use, and maintain. Utilizing previous user experience as a significant tool for creating new solutions and improving existing ones has received more attention recently.

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Market coverage

•Available market numbers - 2022-2028
•Base Year - 2021
•Forecast Period - 2022-2028
•Segments covered - by Deployment, by End User
•Competitive Landscape - AT&T Inc. (US),Avaya Inc. (US),BT Group plc (UK),Cisco Systems Inc. (US),DXC Technology Co. (US),IBM Corp.

Market Segmentation

By Deployment

• Public Cloud
• Private Cloud

By End User

• IT & Telecom
• BFSI
• Healthcare
• Hospitality
• Automotive
• Other End-Uses

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Regional Analysis In Unified Communications as a Service Market

Due to the adoption of cutting-edge commercial communication services, North America is dominating the global market. End-use businesses in this region have already included chat, email, voice, video and audio conferencing, and other services into their daily operations. Bring your own device (BYOD), telepresence technologies, and other trends are being adopted, and these are what are really fueling the market's expansion in the area.

By Region
• North America (U.S., Canada, Mexico)
• Europe (Germany, U.K., France, Italy, Russia, Spain, Rest of Europe)
• Asia-Pacific (China, India, Japan, Southeast Asia, Rest of APAC)
• Middle East & Africa (GCC Countries, South Africa, Rest of MEA)
• South America (Brazil, Argentina, Rest of South America)

Major Key Players Considered in the Market

• AT&T Inc. (US)
• Avaya Inc. (US)
• BT Group plc (UK)
• Cisco Systems Inc. (US)
• DXC Technology Co. (US)
• IBM Corp. (US)
• West Corporation (US)
• RingCentral Inc. (US)
• 8x8 Inc. (US)
• LogMeIn (US)
• Mitel Networks Corporation (US)
• Cisco (US)
• Vonage (US)
• Fuze Inc. (US)
• Microsoft Corp (US)
• Google (US)
• Verizon Enterprise Solutions (US)
• BT (UK)
• Intrado Corporation (US)
• NTT Communications Corporation (US)
• Masergy (US)
• Revation Systems (US)
• Orange S.A. (France)
• DialPad (US)
• StarBlue (Ireland)
• Windstream (US)
• Alcatel-Lucent Enterprise (France), and Other Major Players.

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Key Industry Development In The Unified Communications as a Service Market

In July 2022, Symbio and Cisco have collaborated to provide a unified communications product for Cisco's Cloud Connect for Webex Calling. The product offered to Cisco distributors and their consumers in Singapore is in the country's telecoms sector. It has been able to deliver a simple, low-cost cloud communication option for Webex Calling.

In June 2020, Zoom Video Communications, Inc. supported over 100,000 K-12 schools by providing them access to their unified communication service platform during the crisis.

Objectives of the global Unified Communications as a Service market

1. To identify the main subsegments of the Unified Communications as a Service market to comprehend its structure.

2. Identifies describes, and analyses the sales volume, value, market share, competitive market landscape, opportunities and threats, and strategic initiatives for the main worldwide Unified Communications as a Service manufacturers for the next few years.

3. To examine the Unified Communications as a Service in terms of specific expected growth, career outlook, and market share contribution.

4. Analyse commercial developments in the market, such as market expansions, partnerships, new product development, and mergers.

5. To develop a strategic analysis of the main players and a thorough analysis of their strategic planning.

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