EdgeMarket Selects BlackBeltHelp OneStop for 24/7 AI-Powered Student Support Services

BlackBeltHelp is proud to announce that it has been chosen by Edge, a nonprofit education network and technology partner, to provide OneStop, an AI-powered 24/7 virtual student services solution to its members.

The contract was awarded via EdgeMarket, which provides safe, simple, smart technology procurement options for higher education entities. EdgeMarket gives its participants the ability to efficiently and affordably procure virtual student support services.

OneStop is the ultimate solution for comprehensive student support, offering a centralized hub for students, faculty, and staff to access a wide range of services, including technical assistance, and support services for: Admissions, Records, Registration, Financial Aid, Bursar's Office, Accounts Receivable and more-all conveniently located in a single platform.

About Edge:

Founded in 2000, Edge, a 501(c)(3) nonprofit corporation, serves as a purpose-built research and education wide area network and technology solutions partner. Edge connects members with affordable, easy access to high-performance optical networking, commodity Internet and Internet2 services, and a variety of technology-powered products, solutions, and services. The Edge member consortium consists of colleges and universities, K-12 schools and districts, government entities, healthcare networks, and businesses spread throughout the continental US. The group is governed by the New Jersey Presidents' Council with offices in Newark, Princeton, and Wall Township, NJ. For more information, please visit: www.njedge.net.

About BlackBeltHelp:

BlackBeltHelp is the leading AI-enabled CXaaS and CX Engagement Solutions for students, faculty, and staff in higher education. Its solutions are designed to help higher education institutions unify all their applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Their integrated, omnichannel platform - Simplify, empowers an institution to integrate disparate systems across campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps achieve engagement objectives effortlessly.

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BlackBeltHelp is the leading AI-enabled CXaaS and CX Engagement Solutions for students, faculty, and staff, supporting over 200 colleges and universities including, Cornell University, Pasadena City College, Pima Community College, the California Community College System, Tufts University, and John Hopkins University. Its AI-powered solutions are designed to help higher education institutions unify all their applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience.

Providing IT and LMS helpdesk services for over seventeen years, BlackBeltHelp now also provides OneStop, the ultimate solution for comprehensive student support, offering a centralized hub for students, faculty, and staff to access a wide range of services, including technical assistance, and support services for: Admissions, Records, Registration, Financial Aid, Bursar's Office, Accounts Receivable and more-all conveniently located in a single platform.

OneStop's benefits include:

24/7/365 Support: A team of expert advisors is available around the clock to provide support to students, faculty, and staff.

AI-powered Chatbots: Always available, conversation-driven chatbots that deliver immediate personalized assistance.

Multi-Channel AI-Support: Solutions are delivered via multiple communication channels such as chat, email, phone, and SMS.

Customizable Portal: A fully customizable portal that is tailored to an institution's specific requirements.

Analytics and Reporting: Detailed analytics and reporting that provide insights into support services.

With the rapidly changing educational landscape, it has become necessary to create a streamlined experience for students and to better leverage staff resources and technology. Working exclusively in higher education, BlackBeltHelp understands the unique institutional challenges and provides integrated OneStop Support to help you address them.

Why BlackBeltHelp is #1:

1. 90% of all student questions are resolved in one interaction
2. 90%+ student satisfaction rates
3. Response times are within 60 seconds
4. 24/7/365 availability


BlackBeltHelp's cost-effective, 24/7 support empowers institutions to effectively handle queries anytime day or night. Our solutions provide support through phone, email, live chat, chatbot, SMS/text, and web tickets via our Simplify Service Platform.

This release was published on openPR.