Cloud Based Contact Centre Market 2023 - Share, Ongoing Trends, Size, Growth Rate And Key Players

The Business Research Company's global market reports are now updated with the latest market sizing information for the year 2023 and forecasted to 2032

The Business Research Company's Cloud Based Contact Centre Global Market Report 2023 identifies increase in interest among global companies in investing in the cloud-based contact center sector as the major driver for the Cloud Based Contact Centre market's growth in the forecast period. Due to several advantages including removing a single point of failure, assuring automatic failover, implementing global redundancy, and providing sophisticated assistance, businesses are becoming more interested in the cloud, which has led to an increase in the use of cloud-based contact centres.

The global cloud based contact centre market size is expected to grow from $17.59 billion in 2022 to $22.11 billion in 2023 at a compound annual growth rate (CAGR) of 25.7%. The Russia-Ukraine war disrupted the chances of global economic recovery from the COVID-19 pandemic, at least in the short term. The war between these two countries has led to economic sanctions on multiple countries, a surge in commodity prices, and supply chain disruptions, causing inflation across goods and services and affecting many markets across the globe. The cloud based contact centre market size is expected to grow to $54.41 billion in 2027 at a CAGR of 25.2%.

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Major competitors in the Cloud Based Contact Centre market are NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., Five9 Inc., Talkdesk, 8x8 Inc., Cisco Systems Inc., Avaya Holdings Corp.

A key trend in the Cloud Based Contact Centre market includes adoption of new technologies. Major players in the cloud-based contact center sector are focused on the adoption of new technologies to sustain their marketplace. For instance, in March 2022, Google, a US-based, technology company, launched the Cloud Contact Center AI platform. The Google Cloud Contact Center AI Platform combines artificial intelligence, cloud scalability, multi-experience capabilities, and CRM connectors to provide a complete, out-of-the-box contact centre platform. The Cloud Contact Center AI platform uses historical CRM (Customer relationship management) data and in-the-moment contacts, to predict client needs and route calls properly.

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The Cloud Based Contact Centre market is segmented -

• By Type: Automatic Call Distribution, Agent Performance Optimization, Dialers, Interactive Voice Response, Computer Telephony Integration, Analytics and Reporting
• By Component: Solutions, Services
• By Deployment Mode: Private Cloud, Public Cloud
• By Organisation Size: Small and Medium Enterprises (SMEs), Large Enterprises
• By Vertical: BFSI, Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Other Verticals
• By Geography: Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa. North America was the largest region in the Cloud Based Contact Centre market.

The Business Research Company's "Global Cloud Based Contact Centre Market Report 2023" provides a thorough understanding of the market across 60 geographies. The report covers market size, growth rate, segments, drivers and trends in every region and country. In addition, the report offers insights on historical and forecast growth, helping players analyze and strategize better.

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The Table Of Content For The Cloud Based Contact Centre Market Include:

1. Executive Summary
2. Cloud Based Contact Centre Market Characteristics
3. Cloud Based Contact Centre Market Trends And Strategies
4. Cloud Based Contact Centre Market - Macro Economic Scenario
5. Cloud Based Contact Centre Market Size And Growth
...........................
26. Africa Cloud Based Contact Centre Market
27. Cloud Based Contact Centre Market Competitive Landscape And Company Profiles
28. Key Mergers And Acquisitions In The Cloud Based Contact Centre Market
29. Cloud Based Contact Centre Market Future Outlook and Potential Analysis
30. Appendix

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