Press release
HEINZELMANN Service.Desk - The outstanding help desk software for your organization
HEINZELMANN Service.Desk - Powerful and budget-friendly full-service management software (© FCS Fair Computer Systems GmbH / Freepik)
Key features and benefits
Help Desk Platform
Centralize all support requests on one user-friendly platform. Our help desk software enables efficient processing of requests via various channels such as email, telephone and live chat.
IT ticket system
The IT ticket system makes it easier to manage incidents quickly and effectively. Automated workflows and escalation rules ensure that no request goes unanswered.
Service Desk solution
Integrate ITIL-compliant processes and improve your service delivery with comprehensive functions for managing incidents, problems and changes.
Incident Management Solution
Detect and resolve IT incidents faster with our incident management software. Track all incidents in real time to ensure trouble-free IT operations.
Customer support software
Improve customer satisfaction with personalized and fast support. Our customer support software provides tools to analyze and improve your service quality.
Automated ticket system
Save time and resources with our automated ticket system. Automatic assignment and prioritization of tickets allows your teams to focus on the most important tasks.
Process automation and management
Optimize your workflows with our advanced process automation and management software. Define recurring processes, automate routine tasks and increase your team's efficiency.
IT Service Management (ITSM)
The HEINZELMANN Service.Desk supports comprehensive ITSM processes that optimize your IT services and increase the quality of service delivery. Use integrated ITIL processes for complete service management, including change management, asset management and more.
Versatile deployment options
The HEINZELMANN Service.Desk is not only designed for IT departments, but is also ideal for public administrations, healthcare, educational institutions and the financial sector. This versatility makes it the ideal solution for any organization.
* Public administrations: Efficient processing of citizen inquiries and internal IT requirements.
* SMEs: Optimization of internal and external service processes for increased efficiency and customer satisfaction.
* Large companies: Secure management of complex requests and IT processes to ensure seamless service delivery.
Outstanding placement in the IT best list
The HEINZELMANN Service.Desk was included in the IT best list, which presents the top performers in the ITC industry in 38 categories. Asset.Desk and the HEINZELMANN Service.Desk are also represented again in 2024, which underlines their outstanding quality and performance.
Awards and recognition
The HEINZELMANN Service.Desk from FCS Fair Computer Systems GmbH has received multiple awards in the "Service Desk" category in the "Professional User Rating - IT Operations" customer satisfaction analysis conducted by Techconsult (HEISE Group). This recognition confirms the high level of user satisfaction and the quality of the ITSM solution.
Start your free test phase
FCS Fair Computer Systems GmbH invites you to test the HEINZELMANN Service.Desk free of charge. Visit https://www.fair-computer.de/produkte/heinzelmann_servicedesk/ for more information and find out how HEINZELMANN Service.Desk can improve your service processes.
HEINZELMANN Service.Desk - One of the best help desk software solutions for efficient and effective service management in any industry.
FCS Fair Computer Systems
Ostendstraße Ostendstraße
Nuremberg 90482
Germany
https://www.fair-computer.de/produkte/heinzelmann_servicedesk/
Frau Stefanie Schiwek
09118108810
s.schiwek@fair-computer.de
FCS Fair Computer Systems GmbH is a German, owner-managed software company specializing in innovative business software. Multiple award-winning applications, including the Top Innovator 2021 award, set new standards in the industry.
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