Press release
WEBTEXT Delivers 2-way Agent Messaging for Enterprise into Oracle Service Cloud
Norristown, PA & Galway, Ireland, September 20, 2016 – WEBTEXT announced today that it now offers person to person messaging into Oracle Service Cloud.“We’re very excited to support Oracle”, said AJ Cahill, WEBTEXT CEO. “Messaging is becoming more important inside CRM. Today over 75% of the public would rather text or use a mobile app than call a contact center and messaging gives Oracle Service Cloud customers another channel to reach their end-customer.”
WEBTEXT operates multiple messaging nodes in North America, EU and Asia. This week, in addition to SMS+MMS, WEBTEXT will be demonstrating its unique Facebook Messenger contact center solution during Oracle OpenWorld in San Francisco, September 18-22.
WEBTEXT is the No. 1 messaging CPaaS (Communications Platform as a Service) for contact center worldwide and the only CPaaS integrated with 75% of all contact center CRM platforms on the market, including Cisco, Avaya, Genesys and Oracle. The Company’s global network of gateways delivers messaging worldwide and powers Cisco dCloud and DemoAvaya contact center messaging demonstration systems. No other CPaaS offers as many turnkey contact center messaging integrations as WEBTEXT. It’s easy to deploy and users keep their existing voice provider. WEBTEXT customers include government and Fortune 2000 as well as large and small enterprise.
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