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AI and Automation in IT Support Market is expected to reach US$ 210.86 billion by 2032, growing with a CAGR of 29.67% | IBM Corporation, Microsoft Corporation, Google LLC.

03-17-2025 09:57 AM CET | IT, New Media & Software

Press release from: DataM Intelligence 4market Research LLP

AI and Automation in IT Support Market

AI and Automation in IT Support Market

Global AI and Automation in IT Support Market reached US$ 26.38 billion in 2024 and is expected to reach US$ 210.86 billion by 2032, growing with a CAGR of 29.67% during the forecast period 2025-2032.

AI and Automation in IT Support Market report, published by DataM Intelligence, provides in-depth insights and analysis on key market trends, growth opportunities, and emerging challenges. Committed to delivering actionable intelligence, DataM Intelligence empowers businesses to make informed decisions and stay ahead of the competition. Through a combination of qualitative and quantitative research methods, it offers comprehensive reports that help clients navigate complex market landscapes, drive strategic growth, and seize new opportunities in an ever-evolving global market.

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AI and automation in IT support involve the use of artificial intelligence and machine learning to enhance technical assistance and troubleshooting. Chatbots, virtual assistants, and predictive analytics help streamline IT operations and reduce response times. Automated ticketing systems and self-healing technologies enable proactive issue resolution. Businesses are leveraging AI-driven support to improve efficiency, reduce costs, and enhance user experience. As AI continues to evolve, IT support will become more intelligent, adaptive, and capable of handling complex queries.

List of the Key Players in the AI and Automation in IT Support Market:

IBM Corporation, Microsoft Corporation, Google LLC oracle Corporation, Cisco Systems, Inc., ServiceNow, Inc., BMC Software, Inc., Splunk Inc., Capgemini SE and Cognizant Technology Solutions.

Industry Development:

In October 2024, Singapore-based telecommunications giant Singtel launched RE:AI, an innovative AI cloud service aimed at enhancing scalability, accessibility, and cost-effectiveness for businesses and the public sector. Built on Singtel's proprietary 5G MEC orchestration platform, RE:AI enables seamless development, operation, and scaling of AI applications, fostering efficient AI integration across various industries.

Market Dynamics:

The growing complexity of IT infrastructure, driven by cloud computing and data-centric services, has led to the widespread adoption of AI and automation in data centers. AI enhances real-time decision-making, predictive maintenance, and operational efficiency by detecting potential issues before escalation, reducing downtime, and optimizing resource management. In September 2024, the launch of the Global AI Infrastructure Investment Partnership (GAIIP) by BlackRock, Global Infrastructure Partners (GIP), Microsoft, and MGX highlighted significant investments in data centers to support AI advancements, energy infrastructure, and cooling technologies.

Growth Forecast Projected:

The Global AI and Automation in IT Support Market is anticipated to rise at a considerable rate during the forecast period, between 2025 and 2032. In 2024, the market is growing at a steady rate, and with the rising adoption of strategies by key players, the market is expected to rise over the projected horizon.

Research Process:

Both primary and secondary data sources have been used in the global AI and Automation in IT Support Market research report. During the research process, a wide range of industry-affecting factors are examined, including governmental regulations, market conditions, competitive levels, historical data, market situation, technological advancements, upcoming developments, in related businesses, as well as market volatility, prospects, potential barriers, and challenges.

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Segment Covered in the AI and Automation in IT Support Market:

By Component: Solutions, Services.

By Deployment Mode: On-Premises, Cloud-Based.

By Technology: Machine Learning, Natural Language Processing (NLP), Computer Vision, Robotic Process Automation (RPA), Generative AI.

By Application: IT Helpdesk Automation, Network Monitoring & Management, Incident Detection & Resolution, Software Testing & Quality Assurance, IT Asset & Configuration Management, Security & Threat Management, Others.

By Organization Size: Small & Medium Enterprises (SMEs), Large Enterprises.

By End-User: BFSI, IT & Telecom, Healthcare, Retail & E-commerce, Manufacturing, Government & Public Sector, Others.

Regional Analysis for AI and Automation in IT Support Market:

The regional analysis of the AI and Automation in IT Support Market covers key regions including North America, Europe, Asia Pacific Middle East and Africa and South America. The North America with a focus on the U.S., Canada, and Mexico; Europe, highlighting major countries like the U.K., Germany, France, and Italy, along with other nations in the region; Asia-Pacific, covering India, China, Japan, South Korea, and Australia, among others; South America, with emphasis on Colombia, Brazil, and Argentina; and the Middle East & Africa, which includes Saudi Arabia, the U.A.E., South Africa, and other countries. This comprehensive regional breakdown helps identify unique market trends and growth opportunities specific to each area.

⇥ North America (U.S., Canada, Mexico)

⇥ Europe (U.K., Italy, Germany, Russia, France, Spain, The Netherlands and Rest of Europe)

⇥ Asia-Pacific (India, Japan, China, South Korea, Australia, Indonesia Rest of Asia Pacific)

⇥ South America (Colombia, Brazil, Argentina, Rest of South America)

⇥ Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of Middle East & Africa)

Benefits of the Report:

➡ A descriptive analysis of demand-supply gap, market size estimation, SWOT analysis, PESTEL Analysis and forecast in the global market.

➡ Top-down and bottom-up approach for regional analysis

➡ Porter's five forces model gives an in-depth analysis of buyers and suppliers, threats of new entrants & substitutes and competition amongst the key market players.

➡ By understanding the value chain analysis, the stakeholders can get a clear and detailed picture of this Market

Speak to Our Analyst and Get Customization in the report as per your requirements: https://datamintelligence.com/customize/ai-and-automation-in-it-support-market?rk

People Also Ask:

➠ What is the global sales, production, consumption, import, and export value of the AI and Automation in IT Support market?

➠ Who are the leading manufacturers in the global AI and Automation in IT Support industry? What is their operational status in terms of capacity, production, sales, pricing, costs, gross margin, and revenue?

➠ What opportunities and challenges do vendors in the global AI and Automation in IT Support industry face?

➠ Which applications, end-users, or product types are expected to see growth? What is the market share for each type and application?

➠ What are the key factors and limitations affecting the growth of the AI and Automation in IT Support market?

➠ What are the various sales, marketing, and distribution channels in the global industry?

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Contact Us -

Company Name: DataM Intelligence
Contact Person: Sai Kiran
Email: Sai.k@datamintelligence.com
Phone: +1 877 441 4866
Website: https://www.datamintelligence.com

About Us -

DataM Intelligence is a Market Research and Consulting firm that provides end-to-end business solutions to organizations from Research to Consulting. We, at DataM Intelligence, leverage our top trademark trends, insights and developments to emancipate swift and astute solutions to clients like you. We encompass a multitude of syndicate reports and customized reports with a robust methodology.

Our research database features countless statistics and in-depth analyses across a wide range of 6300+ reports in 40+ domains creating business solutions for more than 200+ companies across 50+ countries; catering to the key business research needs that influence the growth trajectory of our vast clientele.

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