Communication Software Market Size Projected To Reach $2.14 Billion By 2034 With A Cagr Of 10.2%

The Communication Software Market Report by The Business Research Company delivers a detailed market assessment, covering size projections from 2025 to 2034. This report explores crucial market trends, major drivers and market segmentation by [key segment categories].

What Is the Expected Communication Software Market Size During the Forecast Period?
The market size for communication software has significantly increased during the last few years. Its size is projected to rise from $1.31 billion in 2024 to $1.45 billion in 2025, with a compound annual growth rate (CAGR) of 10.5%. The growth witnessed in the historical period is due to factors such as an upsurge in smartphone and mobile device usage, the growth of social media platforms, the expansion of computer networks, internet adoption, and rising security concerns.

In the coming years, the market size of communication software is predicted to experience a swift expansion. The market value is forecasted to reach $2.14 billion by 2029, with a CAGR of 10.2%. This increase during the projection period can be traced back to factors like globalization, real-time interaction, a surge in the use of voice-activated devices, the implementation of standard IP protocols, and the rise of instant messaging platforms. Computing advancements, 5G technology, the advent of novel technologies, the spread of IoT devices, blockchain technology and the evolution of AR and VR technologies all represent significant trends in the forecast period.

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What Are the High-Growth Segments in the Communication Software Market?
The communication software market covered in this report is segmented -

1) By Software Type: Unified Communications, Network Management, Customer Experience Management, Other Software Types
2) By Deployment Model: On-Premise, Cloud
3) By Enterprise Size: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Retail, Healthcare, Information Technology (IT) And Telecommunications, Other Industry Verticals

Subsegments:
1) By Unified Communications: VoIP (Voice Over Internet Protocol), Video Conferencing Software, Instant Messaging And Presence Software, Collaboration Platforms, Email Management Software
2) By Network Management: Network Monitoring Software, Network Configuration Management, Bandwidth Management Software, Network Performance Management
3) By Customer Experience Management: Customer Interaction Management Software, Customer Feedback And Survey Software, Social Media Monitoring And Engagement Tools, Contact Center Software, CRM (Customer Relationship Management) Integration Software
4) By Other Software Types: Messaging And Chatbot Software, Enterprise Messaging Software, Cloud Communication Platforms, Communication APIs And SDKs

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What Key Drivers Are Expected to Influence Future Communication Software Market Growth?
The communication software market is anticipated to expand due to the growing requirement for remote collaboration. Remote collaboration involves cooperating with a team located in various places, leveraging technology for efficient communication and coordination. Communication software supports remote collaboration by offering functionalities such as video conferencing, messaging, file transfer, and immediate collaboration on tasks and records. To illustrate, the Bureau of Labor Statistics (BLS), a US-centralized federal agency, reported in September 2024 that in August 2023, 19.5% of employed individuals telecommuted or operated from their homes for remuneration, with telework percentages reliably floating from 17.9% to 20.0% between October 2022 and August 2023. Consequently, the mounting demands for remote collaboration are propelling the communication software market.

Which Companies Hold the Largest Share Across Different Communication Software Market Segments?
Major companies operating in the communication software market are Microsoft Corporation, Verizon Communications Inc., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Xerox Corporation, Zoom Video Communications Inc., Twilio Inc., Open Text Corporation, Atlassian Corporation, Avaya Holdings Corp., RingCentral Inc., Genesys Cloud Services Inc., Mitel Networks Corporation, Quadient, Zoho Corporation, 8x8 Inc., Newgen Software Technologies Limited, MHC Automation, GuideSpark Inc., Simpplr Inc., Firstup Inc., Nudge Corporation

What Trends Are Expected to Dominate the Communication Software Market in the Next 5 Years?
Prominent firms in the communications software market are pioneering new products, such as AI-powered employee listening tools, to enhance the efficacy and efficiency of communication protocols. An AI-powered employee listening tool is communication software designed to enrich corporate discourse and employee experiences. For example, Simpplr, an American AI-powered platform, launched an AI-powered employee listening tool in April 2023. This tool leverages real-time insights into employee experiences to boost company culture. It brings together active and passive listening to deliver AI-based insights that aid organizations in enhancing their employee experience, allowing them to listen more attentively, learn more rapidly, and lead more astutely. It comes with an array of features such as timely feedback analysis, active and passive listening capacities, and a perception dashboard that determines employee themes, sentiment patterns, and in-house standards.

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What Are the Emerging Geographies for The Communication Software Market Growth?
North America was the largest region in the communication software market in 2024. The regions covered in the communication software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

Frequently Asked Questions:
1. What Is the Market Size and Growth Rate of the Communication Software Market?
2. What is the CAGR expected in the Communication Software Market?
3. What Are the Key Innovations Transforming the Communication Software Industry?
4. Which Region Is Leading the Communication Software Market?

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