DMG Consulting Releases 2025 - 2026 Conversational AI Solutions for the Enterprise Report

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services

What: Releases 2025 - 2026 Conversational AI Solutions for the Enterprise Report

When: Today, 21 May 2025

Where: Available at the DMG Consulting online store

Background:

DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services, today released its 2025 - 2026 Conversational AI Solutions for the Enterprise report. The report provides a comprehensive analysis of conversational artificial intelligence (CAI)-based platforms that are transforming the way companies and agents engage with their customers, driving significant improvements in every aspect of the service experience.

The potential demand for CAI solutions spans industries and business activities as organizations across verticals replace outdated solutions like touch-tone and speech-enabled interactive voice response (IVR) systems, expand self-service functionality across digital channels, and integrate CAI tools into broader enterprise operations. From automating appointment management in healthcare to scaling outbound campaigns in retail, CAI solutions help organizations address complex needs, track objectives, and analyze user actions to optimize business outcomes. Intelligent agent-facing features such as human-in-the-loop escalation mechanisms, live translations, real-time guidance (RTG), and automated post-interaction summarization optimize agent-assisted workflows and bridge the gap between automation and human oversight. These strategic deliverables highlight CAI's ability to balance innovation with operational practicality, providing organizations with the tools to transform the customer and employee experience (CX/EX).

"While challenges such as guardrails for mitigating risk, ethical use of AI, and evolving customer expectations persist, the benefits of CAI-spanning improved CX and EX, productivity, and long-term cost efficiencies-clearly outweigh its risks," said Donna Fluss, President of DMG Consulting. "As organizations proceed mindfully with their AI initiatives, CAI stands out as a game-changer for delivering quantifiable benefits, elevating productivity, and fostering hyper-personalized, adaptable customer engagement at scale."

The CAI market is poised for rapid growth, fueled by organizations' increasing reliance on AI for intelligent self-service and automation. With a total addressable market (TAM) in the billions, revenue in the CAI sector is projected to expand by 200% in 2025 and 2026, followed by sustained growth through 2029 as organizations apply these capabilities both externally with customers and internally with employees.

DMG's 2025 - 2026 Conversational AI Solutions for the Enterprise report examines the CAI market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation. The Report features six vendors who offer conversational AI platforms to address service and contact center-related functions: Cognigy, IntelePeer, SESTEK, Teneo, UJET, and Verint Systems.

To learn more about the 2025 - 2026 Conversation AI Solutions for the Enterprise report, visit dmgconsult.com, or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order your copy of the Report, visit dmgconsult.com.

DMG Consulting LLC
6 Crestwood Dr
West Orange, NJ 07052

Contact: Deborah Navarra
DMG Consulting LLC
516-628-1098
deborah.navarra@dmgconsult.com

About DMG Consulting LLC

At DMG Consulting LLC, our unique knowledge of people, processes, and comprehensive technological expertise informs key decisions for enterprises, technology vendors, and investors. Our clients achieve exceptional business outcomes and deliver top-notch customer and employee experiences (CX/EX). DMG Consulting is a trusted advisor and vendor-agnostic partner for those who want to successfully navigate the dynamic contact center and back-office markets in an AI-driven digital age. Visit us at dmgconsult.com to learn more.
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This release was published on openPR.