AI in IT Support Market to Hit $210.86B by 2032

Global AI and Automation in IT Support Market to Surge to $210.86 Billion by 2032, Driven by Generative AI and Predictive Automation - DataM Intelligence

The Global AI and Automation in IT Support Market, valued at US$ 26.38 billion in 2024, is projected to reach US$ 210.86 billion by 2032, growing at an impressive CAGR of 29.67% during the forecast period (2025-2032), according to the latest report from DataM Intelligence.

The surge is fueled by the widespread integration of AI technologies-especially machine learning, generative AI, and robotic process automation (RPA)-across IT operations. Businesses are increasingly deploying these tools to enhance productivity, reduce downtime, and enable proactive decision-making in functions such as helpdesk automation, network monitoring, system maintenance, and software testing.

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Generative AI is emerging as a game-changer, transforming IT support with intelligent virtual agents, personalized user experiences, and automated workflows that replicate human interactions. These advancements are not only improving service efficiency but also enabling IT teams to focus on high-impact strategic tasks.

North America currently dominates the global landscape due to robust digital infrastructure and early AI adoption, while Asia-Pacific is poised to witness the fastest growth owing to rapid digital transformation initiatives and increasing investments in data center automation.

Major players leading this transformation include IBM Corporation, Microsoft Corporation, Google LLC, Cisco Systems, ServiceNow, Oracle, and BMC Software, among others.

Recent developments such as Intel's launch of Gaudi 3 AI accelerator and Singtel's introduction of RE:AI cloud platform underscore the accelerating momentum in AI infrastructure investments, which further supports the IT support ecosystem.

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As regulatory requirements like GDPR and CCPA continue to evolve, AI-driven IT support systems are also playing a crucial role in ensuring data compliance, threat detection, and enhanced cybersecurity resilience.

"AI and automation are no longer optional in modern IT support-they are fundamental to scaling operations and delivering seamless, intelligent services," said a lead analyst at DataM Intelligence.

The report provides a detailed market segmentation by component, technology, deployment mode, application, organization size, and region, along with competitive benchmarking, product mapping, and investment trends.

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