Service Delivery Automation Market on Track for Strong Growth, Estimated to Grow at 28.1% CAGR Through 2029

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What Is the Expected CAGR for the Service Delivery Automation Market Through 2025?
In the past few years, the size of the service delivery automation market has seen significant growth. The market is projected to grow from a value of $9.27 billion in 2024 to reach $11.78 billion in 2025, which equates to a compound annual growth rate (CAGR) of 27.1%. This substantial increase during the historical period can be associated with factors such as the drive to reduce costs and improve operational efficiency, an increase in the complexity of IT environments, a growing need for more rapid service delivery, the expansion of business process outsourcing (BPO), and the widespread adoption of robotic process automation (RPA).

What's the Projected Size of the Global Service Delivery Automation Market by 2029?
Anticipations are high for a significant surge in the service delivery automation market size in the coming years, with expectations of it expanding to $31.71 billion by 2029, at a prolific compound annual growth rate (CAGR) of 28.1%. The anticipated growth during the forecast period can be linked to a focus on comprehensive process automation, an upswing in cloud-based service delivery models, enhanced acceptance of smart virtual agents, and a strong emphasis on customer experience and personalization. Noteworthy developments predicted over the forecast period encompass hyper automation for all-in-one automation solutions, the integration of machine learning for anticipatory service delivery, the application of chatbots and virtual assistants, a move towards self-service and autonomous operations, and cooperation between humans and automated systems in providing services.

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Top Growth Drivers in the Service Delivery Automation Industry: What's Accelerating the Market?
The expansion of the service delivery automation market is predicted to be fueled by the increasing adoption of automation solutions. Through automation, digital-enabled companies can alter their service delivery and operations, thus promoting cost-efficiency, accuracy, and the ability to scale productivity. The rise in practical benefits gained from automation solutions in business process automation across diverse industries like technology, finance, etc., are anticipated to spur the growth of the service delivery automation market. For example, Imaginovation, a U.S. based superior custom application development firm, discovered in 2022 that 67% of global corporations utilize business process automation solutions to enhance visibility across various systems; 24% of businesses have begun to implement low-code process automation systems, and 29% plan to employ low-code process automation software in the near future. Consequently, the escalating usage of automation solutions is accelerating the growth of the service delivery automation market.

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What Trends Will Shape the Service Delivery Automation Market Through 2029 and Beyond?
The trend of product innovations has been gaining momentum in the service delivery automation market, with key players concentrating on creating unique and ingenious solutions to fortify their market presence. As an example, in April 2022, UiPath, a software firm based in the United States, introduced a fresh Automation as a Service available on Finastra's cloud. Finastra is a UK software company, and its cloud will make this service accessible to thousands of its clients, including banks, credit unions, and financial institutions. It allows any bank that uses the UiPath Automation in a Box managed service to accelerate digitization, extend core services and allocate more resources to customer-centric services. This solution enables UiPath and its partners to design, install, deploy, operate and upkeep automated processes with the new service. The banking sector can now leverage the potential of automation along with Finastra's cloud-based infrastructure security and compliance, a leading specialist provider of financial services software.

What Are the Main Segments in the Service Delivery Automation Market?
The service delivery automationmarket covered in this report is segmented -

1) By Type: IT Process Automation, Business Process Automation
2) By Component: Software, Services
3) By User Type: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: BFSI, Healthcare, Travel, Hospitality And Leisure, It And Telecom, Manufacturing, Transport And Logistics, Retail, Others Vertical Industry

Subsegments:
1) By IT Process Automation: Network Automation, Server Automation, Cloud Automation, IT Service Management (ITSM) Automation, Application Deployment Automation
2) By Business Process Automation: Workflow Automation, Document Automation, Customer Relationship Management (CRM) Automation, Human Resources (HR) Automation, Financial Process Automation

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Which Top Companies are Driving Growth in the Service Delivery Automation Market?
Major companies operating in the service delivery automation market include International Business Machines Corporation, Xerox Corporation, Blue Prism Group PLC, Automation Anywhere Inc., CA Technologies, Celaton Ltd, Exilant Technologies Pvt. Ltd, IPsoft Inc, Sutherland Global Services Inc, Arago Technology Ltd, accenture* Inc., UiPath SRL, Softomotive Solutions Ltd., Thoughtonomy Ltd., Kofax Inc., Neptune Intelligence Computer Engineering, Pegasystems Inc., Redwood Software Inc., WorkFusion Inc., EdgeVerve Systems Limited, HCL Technologies Limited, Kryon Systems Ltd., AutomationEdge, HelpSystems LLC, KPMG International Cooperative, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Cognizant Technology Solutions Corporation, Capgemini SE

Which Regions Will Dominate the Service Delivery Automation Market Through 2029?
North America was the largest region in the service delivery automation market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the service delivery automation market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

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