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Managed Services Market Size, Share, and Growth Outlook to 2032
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Shifting Business Strategies Toward IT Outsourcing
In recent years, a significant shift has occurred in how enterprises manage their IT operations. Instead of maintaining in-house IT departments, many organizations are outsourcing their technology functions to MSPs. This approach allows companies to focus on their core business activities and innovation while experts handle their IT systems. Managed services offer a cost-effective solution, providing access to skilled professionals, risk management capabilities, and advanced technology infrastructure.
For example, in July 2025, Unitywater in Australia partnered with Cognizant Technology Solutions Corporation for a five-year managed services agreement aimed at enhancing digital infrastructure and operational efficiency. Such collaborations highlight how outsourcing IT operations helps organizations achieve better performance, security, and compliance while reducing costs. The growing inclination toward IT outsourcing continues to be a key driver fueling the managed services market's expansion.
Digital Transformation Accelerating Market Growth
As businesses across sectors undergo digital transformation, the demand for managed services has surged. Managed service providers play a critical role in helping companies migrate to cloud-based systems, implement automation, and improve scalability. They provide the necessary technical expertise and infrastructure to accelerate transformation initiatives while keeping costs manageable.
A notable example comes from March 2025, when Etihad Etisalat (Mobily) extended its partnership with Ericsson for an additional three years. The goal of this collaboration is to integrate AI and machine learning for autonomous operations, reinforcing Mobily's digital transformation strategy. Such partnerships demonstrate how managed services facilitate innovation by ensuring reliable, secure, and optimized IT environments that support future-ready enterprises.
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How Are Managed Service Providers Helping Businesses Stay Competitive?
Managed service providers are enabling companies to stay competitive in a digital-first world by integrating advanced technologies such as artificial intelligence (AI), Internet of Things (IoT), big data, and automation into their offerings. These technologies empower businesses to improve decision-making, streamline workflows, and gain real-time insights. However, not all enterprises have the internal expertise to manage these complex systems. MSPs bridge this gap by offering scalable solutions tailored to individual business needs.
For instance, in February 2025, Ericsson launched AI-powered intent-based operations through its Ericsson Operations Engine, allowing telecom operators and enterprises to deliver enhanced 5G services. This innovation reflects the growing use of intelligent automation and predictive analytics in managed services, helping companies minimize downtime, increase efficiency, and ensure data-driven performance optimization.
Market Segmentation Insights
The managed services market includes several categories, with managed security services expected to hold the largest share-over 39% in 2025. The segment's growth is fueled by the increasing need for businesses to protect critical assets against cyber threats such as ransomware, data breaches, and phishing attacks. The BFSI sector, in particular, is leading in adopting security-focused managed services to enhance compliance and risk management.
Another rapidly expanding category is managed IT infrastructure and data center services, projected to register the highest CAGR through 2032. This growth stems from enterprises' rising adoption of cloud-based solutions and their focus on digital transformation. Managed IT infrastructure services help organizations monitor and maintain systems proactively, ensuring seamless operations and data security.
In terms of deployment mode, cloud-based managed services dominate the market, accounting for over 62% in 2025. The appeal lies in their flexibility, scalability, and ability to provide real-time updates without requiring heavy investments in physical infrastructure. As more organizations shift to hybrid and multi-cloud environments, this segment is anticipated to witness the highest growth during the forecast period.
When segmented by organization size, large enterprises continue to lead the market, representing over 67% of the share in 2025. These companies face complex IT challenges that require continuous monitoring and robust cybersecurity measures. However, Small & Medium-sized Enterprises (SMEs) are emerging as the fastest-growing segment. SMEs increasingly adopt managed services to overcome resource limitations, enhance data protection, and gain access to expert-level IT management without maintaining in-house teams.
The BFSI sector remains the largest end-use industry, holding more than 34% of the market share in 2025. Financial institutions rely heavily on MSPs for regulatory compliance, fraud prevention, and customer service optimization. Meanwhile, the IT & telecom sector is projected to record the highest CAGR due to its growing dependence on managed services for scalability, cloud migration, and cybersecurity.
Regional Insights: North America Leads, Asia-Pacific Rises Fast
Geographically, North America dominates the global managed services market, accounting for over 40% of the total share in 2025. The region benefits from a strong presence of leading MSPs, increasing IT spending, and a growing demand for managed security and cloud services. Companies like IBM, Microsoft, Cisco Systems, and Verizon are major players contributing to North America's leadership position.
In contrast, the Asia-Pacific region is expected to witness the fastest growth, registering a CAGR of 10.5% through 2032. Rapid economic expansion, increasing cyberattacks, and the digitalization of small and medium enterprises are driving the region's growth. Countries such as India, China, and Japan are experiencing significant demand for managed cloud and cybersecurity services as businesses modernize their IT systems to support digital-first operations.
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Competitive Landscape and Industry Developments
The competitive landscape of the managed services market is shaped by a mix of global technology giants and regional specialists. Key players include Tata Consultancy Services, HCL Technologies, Cognizant, IBM, Fujitsu, Wipro, DXC Technology, Cisco Systems, Microsoft, and Infosys. These companies are expanding their portfolios through collaborations, product innovations, and AI-based service integrations.
For instance, in January 2025, Hitachi Vantara partnered with Cisco Systems to launch a suite of hybrid cloud services aimed at addressing data management challenges. Similarly, DXC Technology partnered with AT&T in August 2024 to manage IT infrastructure operations, strengthening both companies' positions in the enterprise managed services space.
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