Strategic Focus Report - Business Process Outsourcing: Technology and market trends

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​This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the BPO market. The report outlines the evolution of BPO technologies, and identifies and assesses the best performing vendors in the market.

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This report also presents Kable's view of the revenue opportunities in the BPO market through to 2018, highlighting the market size and growth by technology, geography, sector and size band.

Key Findings
The BPO market has been experiencing a level of maturity over the last few years, but is still attracting decent interest from organizations, due to its potential financial and strategic impact.
The global BPO market remains fragmented, and is largely dominated by small and medium-sized service providers.
According to Kable, the top 10 vendors contributed 33.4% of the total BPO market size in 2012, with this proportion decreasing by 1.7% to reach a figure of 31.7% in 2013.

Synopsis
This Strategic Focus report analyses the current trends, drivers, and inhibitors impacting the BPO market. The report outlines the evolution of BPO technologies, and identifies and assesses the best performing vendors in the market. This report also presents Kable's view of the revenue opportunities in the BPO market through to 2018, highlighting the market size and growth by technology, geography, sector, and size band.
This product covers the latest trends in the BPO market, coupled with insight into the vendor landscape and market size in the BPO domain.

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In particular, it provides an in-depth analysis of the following:
The latest trends impacting the BPO market.
The market drivers (both supply-side and demand-side) that will facilitate the growth of the BPO market.
The market inhibitors that may hinder the pervasive adoption of BPO solutions.
Identification of the top ICT vendors in the BPO market, coupled with an overview of the top 5 vendors.
The report also covers the primary findings from Kable's view of revenue opportunities in the BPO market through to 2018, highlighting the market size and growth by technology, geography, sector, and size band.

Reasons To Buy
Helps the reader to understand the BPO market landscape, the recent trends, drivers, and inhibitors shaping the BPO segment.
The report will provide an assessment of BPO providers and their relative performance in the BPO market.
The most exhaustive and up-to-date report providing revenue opportunity forecasts in the BPO market from 2014 to 2018, spanning six technology segments, six regions, 14 verticals, and two size bands.
Extensive technology growth predictions based on adoption indicators, end-user technology demand, and macroeconomic factors.
The report provides a detailed breakdown of the opportunities within the BPO segment and its sub categories.

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Table of Contents
1 Introduction
2 Technology evolution
2.1 Current technology trends
2.2 Key market drivers and inhibitors
2.2.1 Key market drivers
2.2.2 Key inhibitors
3 Vendor landscape
3.1 Vendor snapshot (the top five vendors)
4 The market opportunity
4.1 The total market opportunity
4.2 Geographic breakdown
4.3 Vertical market breakdown
4.4 Size band breakdown

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5 Summary
5.1 The rising demand for KPO and procurement BPO services will continue to drive the BPO market
6 Appendix
6.1 Definitions
6.2 Further reading
6.3 Contact the authors
Table 1: Market share of the leading vendors in the BPO market
Table 2: Brief overview of the top five vendors in the communications & collaboration market
Table 3: BPO – global market opportunity forecast, $ millions
Table 4: BPO – global market opportunity forecast by region, $ millions
Table 5: BPO – global market opportunity forecast by vertical market, $ millions
Table 6: BPO – global market opportunity forecast by size band, $ millions

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