Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2022 Top Players – inContact, Nuance Communications, Genesys Telecommunication Laboratories, 8x8, AT&T, Avaya, Aspect Software Parent, 24/7 Customer, Verizon Communications, Five9

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This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
inContact Inc.
Nuance Communications, Inc.
Genesys Telecommunication Laboratories, Inc.
8x8, Inc.
AT&T Inc.
Avaya Inc.
Aspect Software Parent, Inc.
24/7 Customer, Inc.
Verizon Communications Inc.
Five9, Inc.
Cisco Systems, Inc.
Convergys Corporation
West Corporation
IVR Lab
NewVoiceMedia
Liveops, Inc.
Ozonetel Communications Pvt. Ltd.
Evolve Ip, LLC

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Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, Interactive Voice Response (IVR) can be split into
Speech Based
Touch-tone Based

Market segment by Application, Interactive Voice Response (IVR) can be split into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Others

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Table of Contents

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2022
1 Industry Overview of Interactive Voice Response (IVR)1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Interactive Voice Response (IVR) Market by Type
1.3.1 Speech Based
1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Others

2 Global Interactive Voice Response (IVR) Competition Analysis by Players
2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 inContact Inc.
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.1.5 Recent Developments
3.2 Nuance Communications, Inc.
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.2.5 Recent Developments
3.3 Genesys Telecommunication Laboratories, Inc.
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.3.5 Recent Developments
3.4 8x8, Inc.
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.4.5 Recent Developments
3.5 AT&T Inc.
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.5.5 Recent Developments
3.6 Avaya Inc.
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.6.5 Recent Developments
3.7 Aspect Software Parent, Inc.
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.7.5 Recent Developments
3.8 24/7 Customer, Inc.
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.8.5 Recent Developments
3.9 Verizon Communications Inc.
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.9.5 Recent Developments
3.10 Five9, Inc.
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
3.10.5 Recent Developments
3.11 Cisco Systems, Inc.
3.12 Convergys Corporation
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
3.16 Liveops, Inc.
3.17 Ozonetel Communications Pvt. Ltd.
3.18 Evolve Ip, LLC

4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2012-2017)4.1 Global Interactive Voice Response (IVR) Market Size by Type (2012-2017)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2012-2017)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)

5 United States Interactive Voice Response (IVR) Development Status and Outlook5.1 United States Interactive Voice Response (IVR) Market Size (2012-2017)
5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

6 EU Interactive Voice Response (IVR) Development Status and Outlook
6.1 EU Interactive Voice Response (IVR) Market Size (2012-2017)
6.2 EU Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

Continued...

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