Unified Communication as a Service (UCaaS) Industry Analysis, Size, Share, Growth, Trends, and Forecast 2018 – 2025

A typical delivery model by which a vendor is able to deliver a range of communication and collaboration applications along with the associated services to its customer over the internet using IP blocks as the containers of small units of information. Two of the approaches by which the delivery model reaches its customer are single-tenancy and multi-tenancy. Growing trends towards mobility and Bring Your Own Device (BYOD) by the organizations coupled with the demands for continuous service support are expected to drive changes in this market.



Low cost of ownership of UCaaS models as well as the pay-per-usage models are resulting in increasing adoptions of these solutions by Small and Medium Scale Enterprises resulting in the overall growth of the market while factors such as security issues and poor internet infrastructure in some regions of the world act as deterrents to growth of this market. The rise of IoT application has opened a potential avenue of application for Unified Communication as a Service market and will bring new opportunities in the market.

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Unified Communication as a Service (UCaaS) Market Players:

1. 8*8 Inc.

2. Cisco Systems, Inc.

3. Microsoft Corporation

4. RingCentral, Inc.

5. BT Group

6. Fuze, Inc.

7. West Corporation

8. Verizon Communications, Inc.

9. AT&T Inc.

10. Google, Inc.

The “Global Unified Communication as a Service Market Analysis to 2025” is a specialized and in-depth study of the Unified Communication as a Service industry with a focus on the global market trend. The report aims to provide an overview of global unified communication as a service market with detailed market segmentation by component, business size, industry and geography. The global unified communication as a service market is expected to witness swift growth during the forecast period. The report provides key statistics on the market status of the leading market players and offers key trends and opportunities in the market.

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global unified communication as a service market based on component, business size and industry. It also provides market size and forecast till 2025 for overall Unified Communication as a Service market with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America (SAM). The market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 15 counties globally along with current trend and opportunities prevailing in the region.



Besides this, the report analyzes factors affecting market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the market in these regions.

Also, key Unified Communication as a Service (UCaaS) market players influencing the market are profiled in the study along with their SWOT analysis and market strategies. The report also focuses on leading industry players with information such as company profiles, products and services offered, financial information of last 3 years, key development in past five years.

Reason to Buy

- Highlights key business priorities in order to assist companies to realign their business strategies.

- The key findings and recommendations highlight crucial progressive industry trends in the Unified Communication as a Service (UCaaS) market, thereby allowing players to develop effective long term strategies.

- Develop/modify business expansion plans by using substantial growth offering developed and emerging markets.

- Scrutinize in-depth global market trends and outlook coupled with the factors driving the market, as well as those hindering it.

- Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to products, segmentation and industry verticals.

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