DMG Consulting Releases Special Edition Report - CX for the 21st Century

Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services

What: Releases Special Edition Report CX for the 21st Century

When: Today, 1 March 2023

Where: Available at the DMG Consulting online store

Background:

DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released a special edition Report, CX for the 21st Century. Providing an outstanding customer experience (CX) is not just important - it is imperative. Good service is directly correlated with keeping customers engaged, cultivating brand loyalty, and generating repeat business. The benefits of delivering a great CX are clear, but how to achieve it is not.

The Report analyzes the current state of most customer-facing contact centers and outlines a strategy and tactics that will enable organizations to enhance both their CX and employee experience (EX) while reducing operating expenses. It provides more than 20 strategic imperatives, directions, and recommendations to help organizations exceed 21st-century customer experience demands.

"The world has changed, and it's essential that businesses transform and adapt to the expectations and needs of 21st-century consumers and employees," says Donna Fluss, President of DMG Consulting LLC. "It's time for companies to adopt an emboldened and coordinated approach to realize sustained progress in improving their CX. To succeed, organizations need to overhaul their approach to service and adopt a customer-first mindset."

This Report will help enterprise, contact center, customer service, sales, and IT executives create and align their CX vision, strategies, and approaches. It also addresses the role of employees in delivering a great CX throughout the customer journey and identifies impactful actions contact center leaders can take to improve employee engagement and retention.

To order your copy of the Report, visit dmgconsult.com To learn more about the special edition report, CX for the 21st Century, visit dmgconsult.com, or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

DMG Consulting LLC
6 Crestwood Dr.
West Orange, NJ 07052

Contact: Deborah Navarra
DMG Consulting LLC
516-628-1098
deborah.navarra@dmgconsult.com

About DMG Consulting LLC

DMG Consulting LLC provides expert guidance, industry reports and primary research that guide the critical decisions made by businesses, technology providers and investors in the dynamic and rapidly transforming contact center and back-office markets. Driving the strategic direction of the customer experience (CX) is at the core of DMG's extensive consultation and collaboration with executives, leaders and industry innovators. DMG's methodologies and in-depth understanding of people, process and technology create outstanding business outcomes and position organizations to deliver the next generation of customer and contact center experiences in an AI-driven digital world. Learn more at dmgconsult.com.

This release was published on openPR.