Press Releases from Interactive Intelligence (38 total)
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimiza …
Dubai, United Arab Emirates – 9 November, 2016 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications…
Interactive Intelligence Launches Customer Engagement Cloud Service in the Middl …
Dubai, United Arab Emirates – March 10, 2016 -- Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration,…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ran …
DUBAI, UAE, 9th December, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
Interactive Intelligence Signs NCBS as Elite Partner for Saudi Arabia
RIYADH, KSA, 20th November, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
Interactive Intelligence Hires New Chief Marketing Officer
DUBAI, United Arab Emirates, 12th November, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Establishing Customer Experience Metrics in Contact Centres is a Critical Factor …
Expert Article Author: Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence
If you were to ask a vice president of Customer Care the…
Customer Service Experience Survey Reveals the Most Intelligent Way to Interact …
DUBAI, United Arab Emirates, 20th October, 2014: The relationship between companies and consumers has been radically transformed in recent years in line with the escalating…
‘Contact Centres Can Revolutionize Patient Engagement in the Middle East Healt …
DUBAI, United Arab Emirates, 16th September, 2014: Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in…
Interactive Intelligence Global Customer and Partner Conference Draws 2,200-Plus …
DUBAI, UAE, 03 August, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
‘Infrastructure Consolidation Creates Agility by Moving Away from Multi-system …
DUBAI, UAE, 8th July, 2014: Today IT is expected to be a vital business unit as well as a technology provider, and IT leaders must…
Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant fo …
DUBAI, UAE, 1st July, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
Interactive Intelligence to Demonstrate Multichannel Solution for Contact Centre …
DUBAI, UAE, 20th May, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
Interactive Intelligence to Address Public Sector Demand for Contact Centre and …
RIYADH, KSA, 18th May, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
Interactive Intelligence to Deliver ‘Customer Experience Management’ Insight …
Dubai, United Arab Emirates, 4th May, 2014: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer…
Interactive Intelligence and AWAL Sign Partnership Agreement for Saudi Arabia
RIYADH, KSA, 14th April, 2014 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience,…
‘Mobile Customer Service Excellence will Enable Middle East Enterprises to Bui …
DUBAI, United Arab Emirates, 13th April, 2014: The rapid advance of smartphones and the development of mobile apps have given consumers newfound freedom and convenience.…
Interactive Intelligence Participates as Platinum Sponsor of Gartner Symposium/ …
DUBAI, United Arab Emirates, 23rd March, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Customer Experience Makeover Contest from Interactive Intelligence Open to Middl …
DUBAI, United Arab Emirates, 17th March 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Interactive Intelligence Unveils Agenda for Global Customer and Partner Conferen …
DUBAI, United Arab Emirates, 6th March, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Interactive Intelligence Makes Organizational Changes to Streamline Global Softw …
DUBAI, United Arab Emirates, 19th February, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Proactive Customer Contact Technologies will Help Middle East Enterprises Get Cl …
DUBAI, United Arab Emirates, 13th February, 2014: If companies in the Middle East still wait for their customers to call them, their contact centre strategy…
Interactive Intelligence Customer Interaction Center® (CIC) Software Achieves C …
DUBAI, United Arab Emirates, 9th February, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Interactive Intelligence Reports Fourth-Quarter and Full Year 2013 Financial Res …
DUBAI, United Arab Emirates, 3rd February, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Interactive Intelligence IP Communications Software Suite Achieves Lync 2013 Qua …
DUBAI, United Arab Emirates, 1 February, 2014 - Interactive Intelligence Group Inc.’s (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center (CIC) version 4.0,…
Flexibility in the Cloud- What Does it Really Mean
Expert Article Author: Joe Staples, Chief Marketing Officer and Senior Vice President of Marketing at Interactive Intelligence Group
Anytime a vendor speaks of their cloud solution…
Interactive Intelligence Cloud Offering Has Successfully Met Compliance Requirem …
DUBAI, United Arab Emirates, 8th January, 2014 – Interactive Intelligence Group Inc.’s (Nasdaq: ININ) cloud-based communications-as-a-service offering has successfully met the Security Standards Council’s Payment…
Enterprises in Middle East can Boost Customer Service through New Kind of Custom …
DUBAI, United Arab Emirates, 26th November, 2013: The rise of smart devices in the Middle East and a focus on customer loyalty has created the…
Interactive Intelligence Releases Findings of Its Middle East Customer Service E …
DUBAI, United Arab Emirates, 20th November, 2013 – Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications software and services,…
Interactive Intelligence and OrgSpan Partner to Deliver Social Customer Service …
DUBAI, United Arab Emirates, 19th November, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the…
Interactive Intelligence Releases Interaction Supervisor iPad Edition™
DUBAI, United Arab Emirates - 3 November, 2013 - Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve…
Interactive Intelligence Reports Third-Quarter 2012 Financial Results
DUBAI, United Arab Emirates, Nov. 7th, 2012 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced…
Interactive Intelligence and EMW Sign Partnership Agreement
DUBAI, United Arab Emirates, 22 April 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, and EMW Middle East,…
Interactive Intelligence Launches Technology Blog
DUBAI, United Arab Emirates, April 21, 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has launched “The Tech…
Interactive Intelligence Offers Integration with IBM Lotus Sametime
DUBAI, United Arab Emirates, 6 February, 2011 -- Interactive Intelligence (Nasdaq: ININ) is offering integration of its all-in-one IP communications software suite, Customer Interaction Center™…
SMS is a Valuable Media Channel for Middle East Businesses
DUBAI, United Arab Emirates, 13 January 2011: When Short Message Service (SMS) is referred to by any of its more recognized given names — text…
Interactive Intelligence Named among World’s Top 500 Software and Service Prov …
DUBAI, United Arab Emirates, Dec. 13, 2010 – Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), among…
Interactive Intelligence Creates Charitable Foundation
DUBAI, United Arab Emirates, Nov. 15, 2010 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has created the Interactive…
Interactive Intelligence Announces 2010 Third-Quarter Results
DUBAI, United Arab Emirates, 8th November, 2010 – Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for…
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