Press release
Introducing "Pulse", a new Contact Centre Performance Monitoring & Reporting Service by contactSPACE.
Pulse provides active monitoring and regular reporting, one-on-one consulting with experts, and recommendations to improve the efficiency of contact centres. Think of it as a regular health check for your contact centre.
The experts at contactSPACE analyse the data and processes from a contact centre, then make comparisons to best practices before providing contact centre managers with recommendations on how to improve process efficiency. Additionally, Pulse offers customers access to some very powerful tools that automate controls and assist with campaigns and data strategies.
The Pulse service is available to contactSPACE customers on a monthly subscription basis. For more information see www.contactspace.com or call contactSPACE directly on 1300 360 533 or via email at info@contactspace.com.
contactSPACE is Australia’s premier cloud contact centre solution for business. contactSPACE breaks the mould of traditional legacy platforms and cloud deployments, wrapping their solution around the business process so organisations can think less about the system and more about delivering positive outcomes.
L9, 1 Chandos Street
St. Leonards NSW 2065
AUSTRALIA
1300 360 533
info@contactspace.com
www.contactspace.com
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