Press Releases from contactSPACE (15 total)
contactSPACE Joins Blackbaud Partner Network as a Technology Partner
Sydney, NSW (2nd July 2019 ) - contactSPACE, a cloud contact centre software provider, today announced that it has joined the Blackbaud Partner Network as…
Electrifying Efficiency & Contact Quality - Locality Planning Energy Deploys con …
Sydney, January 2019 – contactSPACE, a leading provider of cloud contact centre software and Tier-1 PCI-compliant payment solutions, today announced that Locality Planning Energy (LPE),…
UbiCar driving efficiency with contactSPACE
Sydney, 11th December 2018 – contactSPACE, a leading provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions, today announced that…
How to enable Inside Sales Teams to become more successful
Having recognised the cost benefits, many organisations are transitioning from a field sales model to an inside sales model, where the inside sales team work…
How we managed Meltdown and Spectre to protect our customers
On January 3rd, 2018, the public was notified about two security vulnerabilities dubbed Meltdown and Spectre by researchers, that affected any Intel, AMD or ARM…
Incentivising Contact Centre Teams
The establishment of incentives is an important process for every contact centre, and the KPI’s are typically aligned with the overall corporate strategy and mission.…
How to Improve Customer Retention
Have you ever tried to cancel your Pay TV subscription over the phone? As a customer, you’ve decided that you no longer want the service…
Tips on Driving Contact Centre Efficiency
contactSPACE has put together some top tips that will improve the efficiency of contact centres.
The first tip is to respond to leads faster, before…
Making the Impossible, Possible.
MonDial Fundraising Communications works solely for the not-for-profit sector, offering a variety of telephone fundraising services, tailored towards integrated and complete communication solutions. Over the…
Cost of Failure, Cost of Success
Contact centre managers and inside sales teams are constantly chasing efficiency and productivity gains, and often the holy grail of calling strategy is being able…
CLOUD VERSUS ON-PREMISE CONTACT CENTRE DEPLOYMENT
Cloud-based solutions are nothing new, and businesses are increasingly migrating their contact centres to the cloud. This article compares cloud-based versus on-premise contact centre deployments…
ALI Group uses contactSPACE to convert on Consumer Behaviour Insights
Why is understanding consumer behaviour so important to contact centres? Learn how ALI Group is using contactSPACE to acquire and convert these insights into sales.…
Introducing "Pulse", a new Contact Centre Performance Monitoring & Reporting Ser …
Cloud Contact Centre solutions provider contactSPACE has announced the introduction of Pulse, a new performance monitoring and reporting service for contact centres who are using…
What are the benefits of Integrating Salesforce CRM with contactSPACE Cloud Cont …
Salesforce is the world’s most widely used Customer Relationship Management (CRM) platform, encompassing all aspects of customer interface, from sales and marketing to customer service,…
Will Machine Learning cause the demise of Contact Centre Managers?
contactSPACE performs millions of communications across voice, email and SMS with different customers each month, and each of these communications has a level of effort…
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